Issues & FAQ

Additional help for common questions and known issues with our products

Telegram

Known Issues

Brave Wallet is currently not supported. This will be added soon - please let us know if you'd like to be notified when it does.

For some groups, the group welcome or goodbye message will occasionally start spamming. Current workaround is to disable those messages in Group Admin.

FAQ

The group I'm a member of is hosting an Airdrop, but I can't get my tokens!

  1. Make sure that you have MetaMask installed. We recommend that you are on your desktop so you can use the MetaMask browser extension.

  2. Type /airdrop and send to the group. The Collab.Land bot should ask you to Verify with Metamask. Follow the rest of the linking steps here.

If you get an error message after linking your wallet, check with your group admin to see if there are still tokens and ETH in their Airdrop Admin Account. If there's still an issue after that, have them contact us.

I'm trying to get to the admin command center in Telegram, and keep on typing /start and not seeing anything.

Check that you're typing /start in a message with the Collab.Land bot: https://t.me/collablandbot. We've had some group admins be redirected to our support Telegram instead (https://t.me/collabland), so if that has happened to you, please let us know!

I'm pressing the Start button in the Collab.Land bot message, and it's not letting me into the group I want to join!

Try resetting your chat history with the Collab.Land bot. You can do this by following these steps:

  1. Go to your Chats in the Telegram app.

  2. Select Edit in the menu bar. You should see a radio button appear next to all of your current chats.

  3. Find Collab.Land in the list and select the radio button next to Collab.Land.

  4. Select Delete. Telegram will ask for your confirmation to remove this conversation.

  5. Select Delete again to remove.

  6. Create a new message to @collablandbot.

Can I change group ownership/can other group admins use the Collab.Land bot?

Currently only the original creator of the group can be the administrator of the bot. If you're interested in this as a future feature, please let us know.

Discord

How do I change a role token limit?

Reconfigure the role using the same role name that you used before.